Frequently asked questions

Try pushing the cable in a little further, then lock and unlock the car a few times. All electric cars have a release button for disconnecting the cable from the car. Where the button is located varies between car brands.

The charger is completely offline. Try another charger and contact Parkman’s customer service so we can look into it.

The charger has lost its network connection. Try another charger and contact Parkman’s customer service so we can look into it.

The charger is out of order. Try another charger and contact Parkman’s customer service so we can look into it.

The charger has gone offline. Go to Autopay and click Help, and the issue will be reported directly to support. Please also contact Parkman’s customer service so we can look into it.

If many cars are charging at the same time, the charging speed may be lower, which means your car may need more time to become fully charged.

If you are charging alone, all the power goes to your charger, and your car charges faster.

This applies to parking facilities with Autopay.

1. Log in to the Autopay – Park & Charge app or at autopay.io.
2. Click Vehicles in the menu. In the app, Vehicles is found under Profile.
3. Click + Add vehicle and fill in the information.

Under Vehicles, you can change your registration number, add or remove a vehicle, and link a vehicle to a payment card.

Removing a vehicle: Click the pencil icon next to the registration number in the app, or select Remove on the website.

If you change cars or get an additional car, you need to update the details on your account yourself.

Don’t worry! When there is a queue, the screens can sometimes be a little slow to show information, but the cameras still register your exit correctly.

The invoice only shows the time when your parking started to be charged.

If you visited the parking facility earlier the same day, all your parking time is added together. The invoice then only shows the visit when the charge started.

You accept the terms as soon as you park your vehicle in the parking space.

This follows from the legal principle of implied consent, which means that an agreement can be made through your actions, rather than through explicit written or spoken agreement. By parking, you show through your actions that you accept the terms that apply to the space.

Tip! Always check the signs before you park. It only takes a few seconds.

Contact Hojab on +46 8 735 29 99. They handle all parking fines.

You have 15 minutes to find a space and park after entering the parking facility.

If you leave within 15 minutes without parking, your visit is free of charge.

1. Log in at autopay.io or in the Autopay – Park & Charge app.
2. Go to Profile. In the app, click your username.
3. Scroll to the bottom and select Delete profile.

Yes, you can add several vehicles to your Autopay account.

You can also register a rental car if you want it to use automatic payment, permits or a customer club.

Please note! You are responsible for removing the rental car from your account when you no longer use it, so that you are charged correctly.

Log in at autopay.io or in the Autopay – Park & Charge app. You can see all your memberships under Permits in the menu.

Please note! If you have a permit for a parking facility with camera recognition, you need to add your registration number to your Autopay account. Follow the instructions under “Parking facilities with Autopay” below, or the instructions under Visitor parking.

Traditional parking

1. Log in to the Park46 app or at minparkering.parkman.nu.
2. Click Profile and select User profile.
3. Under My vehicles, you can change your registration number, add a vehicle or remove a vehicle.

Removing a vehicle: Click the three dots next to the registration number and select Remove.

Parking facilities with Autopay

1. Log in to the Autopay – Park & Charge app or at autopay.io.
2. Click Vehicles in the menu. In the app, Vehicles is found under Profile.
3. Click + Add vehicle and fill in the information.

Under Vehicles, you can change your registration number, add or remove a vehicle, and link a vehicle to a payment card.

Removing a vehicle: Click the pencil icon next to the registration number in the app, or select Remove on the website.

If you change cars or get an additional car, you need to update the details on your account yourself. This applies to both traditional parking and parking facilities with Autopay.

You will be charged if the registration number that was read does not match an active permit.

It may also be because all available permits were in use when you drove in. When capacity is full, the next vehicle is charged the short-term rate, even if the driver normally has a permit.

Please check that:

• the registration number on your permit is correct and active
• the permit capacity was not full when you drove in

You can send an application of interest through our website. Go to the parking facility you are interested in and click the Rent a parking space button. There you will find:

• current prices
• which spaces are available
• the form for sending your application of interest

Please note! You need to log in with BankID to send an application of interest.

The waiting time varies depending on which parking facility you applied for and how high the demand is there.

As soon as a space becomes available and it is your turn, we will contact you!

Our agreements run until further notice and have no minimum contract period. This means you can cancel your agreement whenever you want!

There may be exceptions, so please check what applies to you. You can find your agreement details in the Park46 app or at minparkering.parkman.nu under My pages → Agreements.

1. Log in to the Park46 app or at minparkering.parkman.nu.
2. Click Profile and select My pages.
3. Under Payment details, select Change.
4. Choose your payment method and save.

Please note! The change takes effect from the next month.

Yes, we offer parking with electric car charging at several of our parking facilities.

Go to Our parking facilities on our website to see if there are charging spaces at the facility you are interested in. You will find both available charging spaces and current prices there.

If you sign your agreement in the middle of a month, your first rent invoice is sent on the 1st of the following month.

Since we invoice in advance, your first invoice may include both the previous period and the upcoming period.

An unreserved space means that you have a permit to park in the area, but no fixed space of your own.

Contact our customer service on +46 8 734 90 00 and we will help you.

In the Park46 app or at minparkering.parkman.nu, you can see both your agreements and your payment history.

1. Log in and click Profile.
2. Select My pages.
3. Under Invoices, you can see your payment history and any unpaid invoices. You can also download your invoices there.

You can view and cancel your agreements in the Park46 app or at minparkering.parkman.nu.

1. Log in and click Profile.
2. Select My pages.
3. Go to Agreements to see your active agreements.
4. Click the agreement you want to end and select Cancel.

You can see your notice period in the Park46 app or at minparkering.parkman.nu.

1. Log in and click Profile.
2. Select My pages.
3. Under Agreements, you can see all your active agreements and the notice period for each one.

Please note! The notice period is always counted in calendar months, so an agreement always ends at the turn of a month.

No, an agreement cannot be paused.

We do not offer e-invoicing at the moment. You can receive your invoice by post or email, or pay by direct debit (autogiro).

The rent invoice is paid monthly in advance and is due on the 28th of each month.

Email uthyrning@parkman.nu and we will help you. There is a fee for extra cards or tags and for replacements.

If you have an Autopay account, you can find your charges under Receipts in the menu.

You can also download receipts at parkman.nu/en/receipt.

For monthly permits, the order confirmation you received when you completed your purchase serves as your receipt.

The fee covers costs for things like administration, systems and payment handling. It is charged whether the invoice is sent digitally or on paper.

If you want to avoid the invoice fee, you can use one of the other payment methods next time.

You can see your payment history at autopay.io or in the Autopay – Park & Charge app.

• Select Receipts to see all your charges.
• Check your vehicles, so that no old or sold vehicles are still on your profile.

Please note! You are responsible for keeping your vehicles up to date.

Does everything look correct, but you still don’t recognise the charge? Contact customer service and we will help you.

You can register your payment card at autopay.io or in the Autopay – Park & Charge app.

1. Log in to your account.
2. Go to Payment cards in the menu. In the app, Payment cards is found under Profile.
3. Add your payment card and save.

Important! Your card must be enabled for online and international purchases, because payments are handled through an international payment provider.

You can pay the parking fee at autopay.io for up to 48 hours after you have left the parking facility.

After 48 hours, the fee is removed from there and an invoice is automatically sent to the vehicle owner.

The invoice is sent to the vehicle owner. An invoice is sent when:

• no payment was registered at the time of parking
• your payment card could not be charged
• you did not have an active agreement or a valid permit
• you drove into an Autopay facility without the payment being completed