Do you have questions? Here you can find the answers.
Here we have collected the most common questions we receive from you. If you do not find your answer below, just contact us and we will be happy to help you.
Agreement
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What is Scrive and how does it work?
Scrive is a digital signing service. You do not need any additional apps or programs. Agreements are sent digitally to your e-mail and you can then review the agreement and sign it directly with BankID. This works from both phone and computer. After that, you have access to your agreement around the clock in the e-mail box to which you received the agreement for signing. Super flexible!
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If I sign a contract this month, do I have to pay directly or on next month’s notice?
If you sign an agreement in the middle of a month, you will have to pay for the remaining days of that month. This comes on a separate avi with a delayed payment date.
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Can I get a copy of my rental notice?
It is possible to get a copy of your rental notice if you wish. You can find your notices by logging in to minasidor.parkman.nu.
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Are there places for charging an electric car?
We do our best to be able to meet the demand for places with a charging station for both tenants and short-term parkers. On our website there is information if there are places with the possibility of charging an electric car at the facility.
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I have sent an email with my details, can I start parking and use my permit?
As soon as you have provided information on where you want to rent a permit and provided the information we need to establish an agreement, we will do everything to answer and help you as quickly as possible. However, your parking permit does not apply until both parties have signed an agreement and we confirm that the permit has been sent to you.
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What do I do if I want to rent a parking space or a parking permit?
Information about each facility where we offer rental of a parking space or parking permit can be found here on the website under “Our parking spaces”. You can easily register your interest in the facility you are interested in, and we will contact you with further information.
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Which of my rental notices are paid / unpaid?
To see the payment status of your notices, you can log in directly to minasidor.parkman.nu.
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How much does it cost per month to park in garage (X)?
Both short-term prices and rental prices are available on our website for each garage. If you want further information, you are warmly welcome to contact us.
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I rent a reserved place and someone has parked on my parking space. What should I do?
If someone unauthorized parks on the parking space that you rent, we would like you to contact us and we will help you further and that we can get in touch with the unauthorized parker.
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What does unreserved parking space mean?
If you rent an unreserved parrking space in a parking / garage, you rent a permit to park in the area. However, this means that you do not rent a fixed place, but parking is subject to availability. We keep track of the occupancy and do not rent out more than there are places. Most often, this type of permit shares parking spaces with short-term parkers, which means that a place is not guaranteed at any given time.
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My garage is full, can I line up?
Submit an expression of interest in the garage you wish to rent. Or contact us at uthyrning@parkman.nu.
You will then receive a confirmation email that you are registered in the queue. As soon as a place becomes vacant and it’s your turn, we’ll get in touch! -
When should I pay for my parking space / permit?
Payment for your permit is made monthly via invoice (avi). Payment is made in advance and must be received by us on the last weekday before the coming monthly period.
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I can not find my rental notices. What should I do?
The rental notices are sent out three at a time (quarterly) one month before each quarter. A tip is to search your email if you receive notices that way. You can always find your notices and payment status on them at minasidor.parkman.nu.
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I want to terminate my contract. How do I?
Termination must always be made in writing. Fill in a termination form on our website under “Contact”.
Or send an email to uthyrning@parkman.nu and state your customer or agreement number and we will get back to you with a confirmation. -
Can I terminate my agreement through Autopay?
In your Autopay account, you administer which vehicle you wish to link to the permit. If you wish to cancel your permit, this must be done in writing either via the website under “Contact” or email us at uthyrning@parkman.nu
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Can I terminate my contract in the middle of a month?
As the notice period always applies on a calendar month, agreements are always terminated at the end of the month.
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What is the contract period?
Our agreements run until further notice, without a binding period. *
* Exceptional cases exist. Read on your specific agreement what applies to your agreement. -
What should I do with my key card or tag when my contract is terminated?
When your agreement has expired, the associated permit / keycard / key tag / remote control must be returned.
Submit it to:
Parkman in Sweden
Box 2895
187 28 Täby -
What is my notice period for my contract?
You will find the notice period in your rental agreement. If this is signed digitally, you can find it in your e-mail.
In general, one calendar month’s notice period applies to private individuals and three calendar months’ notice period for companies. However, this can differ from agreement to agreement, so feel free to double-check what applies to your agreement. -
Can I pause my condition?
In many cases, it is possible to pause the parking agreement. This is done on a calendar month and can be done for a maximum of two months per calendar year. The rental fee for a paused month is then paid and replaced by an administrative fee of SEK 200. Break / freeze can not be combined with termination.
To pause the agreement, you can email uthyrning@parkman.nu. Note that this is not possible for all agreements. -
I rent a parking permit in an Autopay facility, do I need a permit in the front window?
Autopay permits are completely digital and are sent to you via e-mail when you sign an agreement. You therefore do not need a permit in the front window.
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We are a company that only rents an Autopay license but there are several users who will share the license, is it possible?
Yes, it’s going well. You can create your own car pool. For example, you rent 10 parking spaces, but you are 20 people who will share these.
Then you send out permits to all 20 who will have access to the car park. They in turn register on Autopay.io with their vehicle (s).
When the car pool is full, you will be charged a short-term fee. That is, in this case, car 11 that drives in and up will be charged. -
Can I pay via e-invoice?
We currently do not offer e-invoices. We offer e-mail avi, avi by post or direct debit.
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Can I pay through Autogiro?
Yes we offer direct debit for our tenants. If you apply for direct debit via your internet bank, it will be submitted electronically for the draw at the end of next month.
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I’ve lost my key card / key fob, what should I do?
Contact uthyrning@parkman.nu and they will block the card and send you a new one. Cost will be added for lost card or key fob.
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I want an extra key card. Is it okay?
Yes, it is possible to order extra key cards to your place. The price for an extra key card is SEK 300 and is a one-time cost. You can order several key cards to one place if you wish, if you only rent one place, only one of these can be checked in at a time.
Autopay
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My vehicle did not appear on the exit screen when I drove out, how do I know my car is checked out?
Usually the cameras check out the car correctly, only that the screen can linger.
If you are unsure, you can contact us, either via the general form on our website, call or send an email and we will check the status of your parking. -
I did not receive a receipt for payment, what should I do?
Fill in the form under “Contact us” and we will send you a receipt by e-mail.
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I can not find an OCR number on my invoice?
The OCR number is what is stated as a payment reference (betalningsreferens) on your invoice.
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I have received an invoice even though I have spent less than the free time in the car park?
If the payment has been paid in late, it may be that a reminder has already been sent out before we can see the payment. Send in an email with payment documents for the invoice so we can check the status of the case.
Autopay -
I could not pay on the spot at the kiosk in an Autopay facility?
If you could not pay for your on-site parking, you can just as well pay within 48 hours on autopay.io.
Call us to report an error on the payment machine and state which kiosk ID you will find at the bottom right of the machine. -
What if I drive a moped / motorcycle / trailer into an Autopay facility?
The system registers all vehicles. That is, you pay regardless of vehicle. If you drive in with a trailer, you need to pay for it and also the car. When the cameras read the license plate both front and back.
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I have received debt collection even though I have not received an invoice?
As a parker, you have your own responsibility for your parking spaces and payments for them. If you want to appeal the debt collection case, send an email to info@parkman.nu.
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I have entered the wrong registration number or debit card in my Autopay account. How do I?
Log in to autopay.io and change what is not correct.
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How do I find my receipts if my debit card is registered on Autopay?
Log in to autopay.io and under “Receipts” you can find your payments and receipts drawn via Autopay.io
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Why did I receive an invoice when I registered my debit card on Autopay?
If your debit card is not valid or there is no coverage on your debit card, we can not deduct the parking cost. You have received an email stating that we were unable to withdraw money from your debit card. And tested more than once.
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Why has money been deducted from my debit card for a parking space on a car I have sold?
You are responsible for the information in your Autopay account. If you sell the car, you need to change the information on autopay.io
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I want to close my Autopay account, how do I do it?
Log in to your Autopay account at autopay.io and delete your account under “Profile”.
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What do I do if I have a rental car but want the payment to be made automatically for my parking in Autopay facilities?
Register your rental car in your Autopay account under “Vehicles”. Do not forget to remove the car from your account when you return it.
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You take pictures of my registration plate on my vehicle when I enter. Can I have access to that information?
As a vehicle owner, you have the right to receive that information. By law, only the vehicle owner has the right to request that information. Contact customer service at info@parkman.nu
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I have not accepted your general terms and conditions. How can you demand payment from me?
By entering a paid car park, you have accepted the general terms and conditions. You can read more about them on our website under “general terms and conditions”
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Where can I see if I am a customer club member?
You will find that information under “Costumer club” on your Autopay account.
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I can’t find my fee on Autopay.io even though I know I have an unpaid fee, how do I do that?
The fee is only available on the website 48 hours after you have left the facility, after which the parking fee will be invoiced
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Why was my vehicle charged even though I have a parking permit in an Autopay facility?
Keep in mind that only one vehicle can be run in on one permit at a time. If you have driven in with more vehicles, the first vehicle takes the permit and the second person driving in is charged.
If there is something you do not think is right, contact us. -
Can I register several vehicles in the same Autopay account?
Yes it can be done but then the vehicles that are registered for free time share it in the garage.
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Why did I receive an invoice fee?
The invoice fee is added when you have chosen not to pay for your parking in any other way so that an invoice is sent out to the vehicle owner.
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Can I change the invoice address?
The invoices always go to the vehicle owner.
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I can not register my debit card in my Autopay account, how do I proceed?
Check with your bank that your debit card is open for online purchases and that there is no lock on your debit card.
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I have a parking permit for the disabled. Do I have to pay a parking fee?
Yes, the permit gives you the right to stand in the parking spaces intended for the disabled, but the parking fee must be paid.
Other parking questions
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I have received a control fee. How do I appeal it?
Contact Hojab on 08-735 29 99
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Where can I find information regarding car charging points for the facility?
You will find the information under each facility under “Our parkings”.
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I have a parking permit for the disabled. Do I have to pay a parking fee?
Yes, the permit gives you the right to stand in the parking spaces intended for the disabled, but the parking fee must be paid.
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I do not get a ticket at the ticket machine, how do I do it?
Call us to report an error. 08-734 90 00
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I have lost the ticket I took at the entrance, how do I get out?
The ticket is a document of value and in the event of a ticket lost, a daily fee is charged in the garage. This is done through the help button located at the exit.
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How do I enter a garage where the doors are locked?
If you have taken a ticket at the entrance, there is a code on your ticket that you use at the door.
If you drove in with your debit card, the last four digits of your debit card are your code. -
There were no vacancies parking spaces, do I have to pay?
You have 15 minutes to find a parking space, if you have not found anything during that time, your parking will be free.
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The barrier doesn’t open?
Use the help button at the barrier.
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The gate does not open?
If it is during the garage’s opening hours, you only need to drive closer to the gate and it will open.
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Can I pay with my petrol card?
Yes, it is possible to pay with a petrol card.
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I have received a credit ticket from a business in the garage?
First use your ticket, then put in your credit ticket. If your parking cost is free, the barrier will open, otherwise a balance will appear on the screen that you will have to pay.
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What is Parkamo?
Parkamo is a parking app that collects several parking apps in one. That is, you can pay for almost all your parking spaces via an app.
We at Parkman collaborate with Parkamo, which means that you can pay for Parkman’s parking directly via the app.
We at Parkman together with Parkamo also make sure to environmentally compensate parts of your driving. -
Can I finish my parking via the app before the parking time has expired?
Yes, go to the app and finish your parking. Then you only pay for the time you have parked.
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Can I extend my parking via a parking app?
Yes, go to the app and extend your parking time.
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