Do you have questions? Here you can find the answers.

If you have an Autopay account, you can find your charges under the Receipts tab in the menu.

You can also download your receipts at parkman.nu/en/reciept

For monthly permits, the order confirmation you received at the time of purchase serves as your receipt.

The fee covers costs such as administration, system operation, and payment processing, and is charged regardless of whether the invoice is delivered digitally or on paper.

If you want to avoid the invoice fee, you can choose one of the other available payment methods next time.

You can view your payment history on Autopay.io or in the app Autopay – Park & Charge.

• Select Receipts to see all your charges.
• Check your registered vehicles to make sure no old or sold vehicles are still linked to your profile.
• You are responsible for keeping your vehicle list up to date.

If everything looks correct and the charge is still unfamiliar, please contact customer service and we will help you.

You can register your payment card by logging in to Autopay.io or in the app Autopay – Park & Charge.

How to do it:

1. Log in to your account.
2. Go to Payment cards in the menu (under Profile in the app).
3. Add your payment card and save it.

Important:

For the card to work, it must be enabled for online purchases and international transactions, since the payment is processed through an international payment solution.

The parking fee can be paid on Autopay.io for up to 48 hours after you leave the facility.

After 48 hours, the payment option is removed and an invoice is automatically sent to the vehicle owner.

The invoice is sent to the vehicle owner.

An invoice is issued when:

• no payment was registered at the time of parking
• your payment card could not be charged
• you did not have an active agreement or valid permit
• you entered an Autopay facility without completing the payment

No worries!

If there’s a queue, the screens may sometimes show information with a slight delay, but the cameras still register your exit correctly.

The invoice only shows the time when your parking started to be charged.

If you visited the facility earlier the same day, the total parking time is added together, but only the moment when the cost began to apply is shown on the invoice

You accept the terms the moment you park your vehicle. This follows the legal principle of implied conduct, which means that an agreement can be formed through actions rather than an explicit written or verbal consent.

By parking your vehicle, you show through your actions that you accept the terms that apply to the location.

Tip: Always check the signage before parking – it only takes a few seconds.

Contact Hojab at +46 8 735 29 99. They handle all administration of control fees (parking fines).

You have 15 minutes to find a parking space and park your vehicle after entering the facility.

If you leave the area within those 15 minutes without having parked, the visit will be free of charge.

Here’s how to delete your Autopay account:

Yes, you can add multiple vehicles to your Autopay account.

You can also register a rental car if you want it to be included in automatic payments, permits, or loyalty programs.

Please note that you are responsible for removing the rental car from your account when you no longer use it, to ensure that charges are applied correctly.

Log in to Autopay.io or in the app Autopay – Park & Charge, and you can view all your memberships under ‘Permits’ in the menu