{"id":5799,"date":"2026-09-25T15:16:07","date_gmt":"2026-09-25T13:16:07","guid":{"rendered":"https:\/\/parkman.nu\/?page_id=5799"},"modified":"2026-09-25T15:23:44","modified_gmt":"2026-09-25T13:23:44","slug":"faq-3","status":"publish","type":"page","link":"https:\/\/parkman.nu\/en\/faq-3\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"block hero-inner-page\" style=\"background-image: url('https:\/\/parkman.nu\/wp-content\/uploads\/2025\/06\/Bakgrund-1600x370.jpg');\">\n<\/section>\n\n<section class=\"block breadcrumbs\">\n    <div class=\"container-fluid\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-12\">\n\t\t\t\t<nav id=\"breadcrumbs\" class=\"bread-nav\"><span><span><a href=\"https:\/\/parkman.nu\/en\/home-2\/\">Home<\/a><\/span><\/span><\/nav>\t\t\t<\/div>\n\t\t<\/div>\n    <\/div>\n<\/section>\n\n<!--\n  PARKMAN \u2013 HELP & FAQ (ENGLISH)\n  Paste all of this code into a \"Custom HTML\" block in WordPress.\n  The page's top menu and footer come from your theme, so they are not included here.\n\n  ADDING QUESTIONS:\n  Copy a <div class=\"pm-faq__item\">\u2026<\/div> and change the question and answer.\n\n  ADDING A NEW TOPIC:\n  Copy a <section class=\"pm-faq__cat\">\u2026<\/section> and change the id, data-name\n  and data-icon (laddning, parkering, besok, avtal, betalning, autopay, hyra or konto).\n  Topics without questions are hidden from the menu automatically. To show them anyway,\n  change data-show-empty=\"false\" to \"true\" on the line below this comment.\n\n  LINKING DIRECTLY TO A QUESTION (e.g. from the start page):\n  \/faq\/#laddboxen-blir-svart   \u2192 opens the question with that id\n  \/faq\/#laddning               \u2192 opens the topic\n  The ids are the same as on the Swedish page, so links work the same way on both.\n-->\n<div class=\"pm-faq\" id=\"pm-faq\" lang=\"en\" data-show-empty=\"false\">\n<style>\n.pm-faq{--pm-plum:#5b1a45;--pm-plum-soft:#f1dce8;--pm-orange:#f39200;--pm-ink:#1f2340;--pm-text:#3b3e55;--pm-muted:#5d6075;--pm-line:#eee3ea;--pm-bg:#faf6f8;--pm-heading-font:Merriweather,Georgia,serif;color:var(--pm-ink);font-family:inherit;line-height:1.5;background:transparent;margin:0 0 48px}\n.pm-faq *,.pm-faq *::before,.pm-faq *::after{box-sizing:border-box}\n.pm-faq a{color:#9a5200;text-decoration:none;font-weight:600}\n.pm-faq a:hover{text-decoration:underline}\n.pm-faq :focus-visible{outline:3px solid 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6px}\n.pm-faq__a .pm-faq__note{background:#fdf1de;border-radius:8px;padding:14px 16px;margin:0 0 6px;color:var(--pm-ink)}\n.pm-faq__empty{background:#fff;border-radius:10px;padding:32px 28px;font-size:16px;color:var(--pm-text)}\n.pm-faq__empty[hidden]{display:none}\n.pm-faq__contact{margin-top:20px;background:#fff;border:2px solid var(--pm-orange);border-radius:10px;padding:28px;display:flex;align-items:center;justify-content:space-between;gap:24px}\n.pm-faq__contact strong{display:block;font-family:var(--pm-heading-font);font-size:20px;margin-bottom:4px}\n.pm-faq__contact span{display:block;font-size:16px;color:var(--pm-text)}\n.pm-faq .pm-faq__btn{flex-shrink:0;background:var(--pm-orange);color:var(--pm-ink);padding:14px 24px;border-radius:6px;font-size:16px;font-weight:700;text-decoration:none}\n.pm-faq .pm-faq__btn:hover{background:#ffa726;text-decoration:none}\n@media (max-width:760px){\n.pm-faq__body{padding:16px 16px 32px}\n.pm-faq__nav{padding:8px}\n.pm-faq__nav ul{flex-wrap:nowrap;overflow-x:auto;width:100%}\n.pm-faq__q{padding:18px 20px;font-size:17px}\n.pm-faq__a{padding:0 20px 20px;font-size:16px}\n.pm-faq__cat-head{padding:22px 20px}\n.pm-faq__contact{flex-direction:column;align-items:flex-start}\n}\n@media (prefers-reduced-motion:reduce){.pm-faq__q svg{transition:none}}\n<\/style>\n\n<div class=\"pm-faq__body\">\n<header class=\"pm-faq__intro\">\n<h1>Frequently asked questions<\/h1>\n<p>Here you will find answers to the most common questions about charging, visitor parking, agreements and payment. Choose a topic below to quickly find what you are looking for. If you can&#8217;t find the answer, you are always welcome to contact our customer service.<\/p>\n<\/header>\n<nav class=\"pm-faq__nav\" aria-label=\"Topics\">\n<ul id=\"pm-faq-menu\"><\/ul>\n<\/nav>\n\n<div class=\"pm-faq__main\">\n\n<!-- ===== TOPIC: CHARGING ===== -->\n<section class=\"pm-faq__cat\" id=\"laddning\" data-name=\"Charging\" data-icon=\"laddning\">\n<div class=\"pm-faq__cat-head\">\n<h2>Questions about charging<\/h2>\n<p>Having trouble with a charger or charging cable? Here you will find the most common solutions.<\/p>\n<div class=\"pm-faq__head-note\">\n<p><strong>Please note!<\/strong> The questions and answers below only apply to chargers where charging is done through <strong>Autopay<\/strong>, that is, when you start and pay for charging in the <strong><em>Autopay \u2013 Park &amp; Charge<\/em><\/strong> app.<\/p>\n<p>Are you using a charger from another provider? Then please contact that provider directly. You will find their contact details on the charger.<\/p>\n<p><strong>Contacting our customer service about a charger?<\/strong> Please have the name of the parking facility and the charger&#8217;s ID number ready, so we can help you faster.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"kabeln-sitter-fast\">\n<h3><button class=\"pm-faq__q\" type=\"button\">How do I release the cable if it is stuck in the car or the charger?<\/button><\/h3>\n<div class=\"pm-faq__a\"><p>Try pushing the cable in a little further, then lock and unlock the car a few times. All electric cars have a release button for disconnecting the cable from the car. Where the button is located varies between car brands.<\/p><\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"laddboxen-blir-svart\">\n<h3><button class=\"pm-faq__q\" type=\"button\">Why is the charger screen black?<\/button><\/h3>\n<div class=\"pm-faq__a\"><p>The charger is completely offline. Try another charger and contact Parkman&#8217;s customer service so we can look into it.<\/p><\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"ingen-kontakt-med-laddboxen\">\n<h3><button class=\"pm-faq__q\" type=\"button\">Why can&#8217;t I connect to the charger, even though it seems to be working?<\/button><\/h3>\n<div class=\"pm-faq__a\"><p>The charger has lost its network connection. Try another charger and contact Parkman&#8217;s customer service so we can look into it.<\/p><\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"laddutaget-visar-ett-kryss\">\n<h3><button class=\"pm-faq__q\" type=\"button\">What does it mean when the charging socket shows a cross?<\/button><\/h3>\n<div class=\"pm-faq__a\"><p>The charger is out of order. Try another charger and contact Parkman&#8217;s customer service so we can look into it.<\/p><\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"laddningen-avslutas-inte\">\n<h3><button class=\"pm-faq__q\" type=\"button\">Why doesn&#8217;t the charging session end, even though I have unplugged the car?<\/button><\/h3>\n<div class=\"pm-faq__a\"><p>The charger has gone offline. Go to Autopay and click Help, and the issue will be reported directly to support. Please also contact Parkman&#8217;s customer service so we can look into it.<\/p><\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"bilen-laddar-inte-fullt\">\n<h3><button class=\"pm-faq__q\" type=\"button\">Why doesn&#8217;t my car charge fully?<\/button><\/h3>\n<div class=\"pm-faq__a\"><p>If many cars are charging at the same time, the charging speed may be lower, which means your car may need more time to become fully charged.<\/p><p>If you are charging alone, all the power goes to your charger, and your car charges faster.<\/p><\/div>\n<\/div>\n<\/section>\n\n<!-- ===== TOPIC: PARKING (hidden until questions are added) ===== -->\n<section class=\"pm-faq__cat\" id=\"parkering\" data-name=\"Parking\" data-icon=\"parkering\">\n<div class=\"pm-faq__cat-head\">\n<h2>Questions about parking<\/h2>\n<p>[Short introduction to the topic]<\/p>\n<\/div>\n<!-- Add questions here -->\n<\/section>\n\n<!-- ===== TOPIC: VISITOR PARKING ===== -->\n<section class=\"pm-faq__cat\" id=\"besoksparkering\" data-name=\"Visitor parking\" data-icon=\"besok\">\n<div class=\"pm-faq__cat-head\">\n<h2>Questions about visitor parking<\/h2>\n<p>Questions about parking as a visitor, your Autopay account, fees and terms.<\/p>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"besok-registreringsnummer\">\n<h3><button class=\"pm-faq__q\" type=\"button\">How do I add my registration number?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>This applies to parking facilities with Autopay.<\/p>\n<ol>\n<li>Log in to the <strong><em>Autopay \u2013 Park &amp; Charge<\/em><\/strong> app or at <a href=\"https:\/\/autopay.io\/\">autopay.io<\/a>.<\/li>\n<li>Click Vehicles in the menu. In the app, Vehicles is found under Profile.<\/li>\n<li>Click + Add vehicle and fill in the information.<\/li>\n<\/ol>\n<p>Under Vehicles, you can change your registration number, add or remove a vehicle, and link a vehicle to a payment card.<\/p>\n<p><strong>Removing a vehicle:<\/strong> Click the pencil icon next to the registration number in the app, or select Remove on the website.<\/p>\n<p>If you change cars or get an additional car, you need to update the details on your account yourself.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"ingen-bekraftelse-utfart\">\n<h3><button class=\"pm-faq__q\" type=\"button\">I didn&#8217;t get a confirmation on the screen at the exit. Am I checked out?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>Don&#8217;t worry! When there is a queue, the screens can sometimes be a little slow to show information, but the cameras still register your exit correctly.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"avgift-inom-gratistid\">\n<h3><button class=\"pm-faq__q\" type=\"button\">I was charged a fee, but I thought I parked within the free period. Why?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>The invoice only shows the time when your parking started to be charged.<\/p>\n<p>If you visited the parking facility earlier the same day, all your parking time is added together. The invoice then only shows the visit when the charge started.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"godkanna-villkor\">\n<h3><button class=\"pm-faq__q\" type=\"button\">When do I accept the parking terms?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>You accept the terms as soon as you park your vehicle in the parking space.<\/p>\n<p>This follows from the legal principle of implied consent, which means that an agreement can be made through your actions, rather than through explicit written or spoken agreement. By parking, you show through your actions that you accept the terms that apply to the space.<\/p>\n<p class=\"pm-faq__note\"><strong>Tip!<\/strong> Always check the signs before you park. It only takes a few seconds.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"kontrollavgift-p-bot\">\n<h3><button class=\"pm-faq__q\" type=\"button\">Who do I contact if I have received a parking fine?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>Contact Hojab on <a href=\"tel:+4687352999\">+46 8 735 29 99<\/a>. They handle all parking fines.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"parkeringen-full\">\n<h3><button class=\"pm-faq__q\" type=\"button\">If the parking facility is full when I arrive, do I have to pay anything?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>You have 15 minutes to find a space and park after entering the parking facility.<\/p>\n<p>If you leave within 15 minutes without parking, your visit is free of charge.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"avsluta-autopay-konto\">\n<h3><button class=\"pm-faq__q\" type=\"button\">How do I close my Autopay account?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<ol>\n<li>Log in at <a href=\"https:\/\/autopay.io\/\">autopay.io<\/a> or in the <strong><em>Autopay \u2013 Park &amp; Charge<\/em><\/strong> app.<\/li>\n<li>Go to Profile. In the app, click your username.<\/li>\n<li>Scroll to the bottom and select Delete profile.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"flera-bilar-hyrbil\">\n<h3><button class=\"pm-faq__q\" type=\"button\">Can I have several cars on the same Autopay account, and how does it work with a rental car?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>Yes, you can add several vehicles to your Autopay account.<\/p>\n<p>You can also register a rental car if you want it to use automatic payment, permits or a customer club.<\/p>\n<p class=\"pm-faq__note\"><strong>Please note!<\/strong> You are responsible for removing the rental car from your account when you no longer use it, so that you are charged correctly.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"kundklubb\">\n<h3><button class=\"pm-faq__q\" type=\"button\">How do I know if my account is linked to a customer club?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>Log in at <a href=\"https:\/\/autopay.io\/\">autopay.io<\/a> or in the <strong><em>Autopay \u2013 Park &amp; Charge<\/em><\/strong> app. You can see all your memberships under Permits in the menu.<\/p>\n<\/div>\n<\/div>\n\n<\/section>\n\n<!-- ===== TOPIC: AGREEMENTS & PERMITS ===== -->\n<section class=\"pm-faq__cat\" id=\"avtal-och-tillstand\" data-name=\"Agreements &amp; permits\" data-icon=\"avtal\">\n<div class=\"pm-faq__cat-head\">\n<h2>Questions about agreements and permits<\/h2>\n<p>Questions about renting a parking space, your agreement, rent invoices and parking permits.<\/p>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"lagga-till-registreringsnummer\">\n<h3><button class=\"pm-faq__q\" type=\"button\">How do I add my registration number?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p class=\"pm-faq__note\"><strong>Please note!<\/strong> If you have a permit for a parking facility with camera recognition, you need to add your registration number to your Autopay account. Follow the instructions under &#8220;Parking facilities with Autopay&#8221; below, or <a href=\"#besok-registreringsnummer\">the instructions under Visitor parking<\/a>.<\/p>\n<h4>Traditional parking<\/h4>\n<ol>\n<li>Log in to the Park46 app or at <a href=\"https:\/\/minparkering.parkman.nu\/\">minparkering.parkman.nu<\/a>.<\/li>\n<li>Click Profile and select User profile.<\/li>\n<li>Under My vehicles, you can change your registration number, add a vehicle or remove a vehicle.<\/li>\n<\/ol>\n<p><strong>Removing a vehicle:<\/strong> Click the three dots next to the registration number and select Remove.<\/p>\n<h4>Parking facilities with Autopay<\/h4>\n<ol>\n<li>Log in to the <strong><em>Autopay \u2013 Park &amp; Charge<\/em><\/strong> app or at <a href=\"https:\/\/autopay.io\/\">autopay.io<\/a>.<\/li>\n<li>Click Vehicles in the menu. In the app, Vehicles is found under Profile.<\/li>\n<li>Click + Add vehicle and fill in the information.<\/li>\n<\/ol>\n<p>Under Vehicles, you can change your registration number, add or remove a vehicle, and link a vehicle to a payment card.<\/p>\n<p><strong>Removing a vehicle:<\/strong> Click the pencil icon next to the registration number in the app, or select Remove on the website.<\/p>\n<p>If you change cars or get an additional car, you need to update the details on your account yourself. This applies to both traditional parking and parking facilities with Autopay.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"debiterad-trots-tillstand\">\n<h3><button class=\"pm-faq__q\" type=\"button\">Why was my car charged even though I have a parking permit?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>You will be charged if the registration number that was read does not match an active permit.<\/p>\n<p>It may also be because all available permits were in use when you drove in. When capacity is full, the next vehicle is charged the short-term rate, even if the driver normally has a permit.<\/p>\n<p>Please check that:<\/p>\n<ul>\n<li>the registration number on your permit is correct and active<\/li>\n<li>the permit capacity was not full when you drove in<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"ansoka-om-p-plats\">\n<h3><button class=\"pm-faq__q\" type=\"button\">How do I apply for a parking space and how much does it cost?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>You can send an application of interest through our website. Go to the parking facility you are interested in and click the Rent a parking space button. There you will find:<\/p>\n<ul>\n<li>current prices<\/li>\n<li>which spaces are available<\/li>\n<li>the form for sending your application of interest<\/li>\n<\/ul>\n<p class=\"pm-faq__note\"><strong>Please note!<\/strong> You need to log in with BankID to send an application of interest.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"ko-tilltrade\">\n<h3><button class=\"pm-faq__q\" type=\"button\">I have applied for parking and I am in the queue. When can I expect to get a space?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>The waiting time varies depending on which parking facility you applied for and how high the demand is there.<\/p>\n<p>As soon as a space becomes available and it is your turn, we will contact you!<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"bindningstid\">\n<h3><button class=\"pm-faq__q\" type=\"button\">Is there a minimum contract period for my agreement?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>Our agreements run until further notice and have no minimum contract period. This means you can cancel your agreement whenever you want!<\/p>\n<p>There may be exceptions, so please check what applies to you. You can find your agreement details in the Park46 app or at <a href=\"https:\/\/minparkering.parkman.nu\/\">minparkering.parkman.nu<\/a> under My pages \u2192 Agreements.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"andra-betalmetod\">\n<h3><button class=\"pm-faq__q\" type=\"button\">How do I change the payment method for my agreement?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<ol>\n<li>Log in to the Park46 app or at <a href=\"https:\/\/minparkering.parkman.nu\/\">minparkering.parkman.nu<\/a>.<\/li>\n<li>Click Profile and select My pages.<\/li>\n<li>Under Payment details, select Change.<\/li>\n<li>Choose your payment method and save.<\/li>\n<\/ol>\n<p class=\"pm-faq__note\"><strong>Please note!<\/strong> The change takes effect from the next month.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"elbilsladdning\">\n<h3><button class=\"pm-faq__q\" type=\"button\">Do you offer parking with electric car charging?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>Yes, we offer parking with electric car charging at several of our parking facilities.<\/p>\n<p>Go to Our parking facilities on our website to see if there are charging spaces at the facility you are interested in. You will find both available charging spaces and current prices there.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"forsta-hyresavin\">\n<h3><button class=\"pm-faq__q\" type=\"button\">When will I get my first rent invoice, and why can it cover several periods?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>If you sign your agreement in the middle of a month, your first rent invoice is sent on the 1st of the following month.<\/p>\n<p>Since we invoice in advance, your first invoice may include both the previous period and the upcoming period.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"oreserverad-plats\">\n<h3><button class=\"pm-faq__q\" type=\"button\">What is an unreserved space?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>An unreserved space means that you have a permit to park in the area, but no fixed space of your own.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"bil-pa-min-plats\">\n<h3><button class=\"pm-faq__q\" type=\"button\">Someone else&#8217;s car is parked in my reserved space. What should I do?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>Contact our customer service on <a href=\"tel:+4687349000\">+46 8 734 90 00<\/a> and we will help you.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"hitta-hyresavier\">\n<h3><button class=\"pm-faq__q\" type=\"button\">Where can I find my rent invoices and check their status?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>In the Park46 app or at <a href=\"https:\/\/minparkering.parkman.nu\/\">minparkering.parkman.nu<\/a>, you can see both your agreements and your payment history.<\/p>\n<ol>\n<li>Log in and click Profile.<\/li>\n<li>Select My pages.<\/li>\n<li>Under Invoices, you can see your payment history and any unpaid invoices. You can also download your invoices there.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"saga-upp-avtal\">\n<h3><button class=\"pm-faq__q\" type=\"button\">How do I cancel my agreement?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>You can view and cancel your agreements in the Park46 app or at <a href=\"https:\/\/minparkering.parkman.nu\/\">minparkering.parkman.nu<\/a>.<\/p>\n<ol>\n<li>Log in and click Profile.<\/li>\n<li>Select My pages.<\/li>\n<li>Go to Agreements to see your active agreements.<\/li>\n<li>Click the agreement you want to end and select Cancel.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"uppsagningstid\">\n<h3><button class=\"pm-faq__q\" type=\"button\">What is the notice period for my agreement?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>You can see your notice period in the Park46 app or at <a href=\"https:\/\/minparkering.parkman.nu\/\">minparkering.parkman.nu<\/a>.<\/p>\n<ol>\n<li>Log in and click Profile.<\/li>\n<li>Select My pages.<\/li>\n<li>Under Agreements, you can see all your active agreements and the notice period for each one.<\/li>\n<\/ol>\n<p class=\"pm-faq__note\"><strong>Please note!<\/strong> The notice period is always counted in calendar months, so an agreement always ends at the turn of a month.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"pausa-avtal\">\n<h3><button class=\"pm-faq__q\" type=\"button\">Can I pause my agreement?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>No, an agreement cannot be paused.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"e-faktura\">\n<h3><button class=\"pm-faq__q\" type=\"button\">Can I pay by e-invoice?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>We do not offer e-invoicing at the moment. You can receive your invoice by post or email, or pay by direct debit (autogiro).<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"nar-ska-hyresavin-betalas\">\n<h3><button class=\"pm-faq__q\" type=\"button\">When is my rent invoice due?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>The rent invoice is paid monthly in advance and is due on the 28th of each month.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"passerkort-tagg\">\n<h3><button class=\"pm-faq__q\" type=\"button\">How do I get an extra access card or tag, or block and replace the one I have?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>Email <a href=\"mailto:uthyrning@parkman.nu\">uthyrning@parkman.nu<\/a> and we will help you. There is a fee for extra cards or tags and for replacements.<\/p>\n<\/div>\n<\/div>\n\n<\/section>\n\n<!-- ===== TOPIC: PAYMENT ===== -->\n<section class=\"pm-faq__cat\" id=\"betalning\" data-name=\"Payment\" data-icon=\"betalning\">\n<div class=\"pm-faq__cat-head\">\n<h2>Questions about payment<\/h2>\n<p>Questions about receipts, invoices, charges and payment cards.<\/p>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"kvitton-parkering\">\n<h3><button class=\"pm-faq__q\" type=\"button\">How do I find my parking receipts?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>If you have an Autopay account, you can find your charges under Receipts in the menu.<\/p>\n<p>You can also download receipts at <a href=\"https:\/\/parkman.nu\/en\/receipt\/\">parkman.nu\/en\/receipt<\/a>.<\/p>\n<p>For monthly permits, the order confirmation you received when you completed your purchase serves as your receipt.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"fakturaavgift\">\n<h3><button class=\"pm-faq__q\" type=\"button\">Why am I charged an invoice fee?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>The fee covers costs for things like administration, systems and payment handling. It is charged whether the invoice is sent digitally or on paper.<\/p>\n<p>If you want to avoid the invoice fee, you can use one of the other payment methods next time.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"okand-debitering\">\n<h3><button class=\"pm-faq__q\" type=\"button\">There is a charge from you on my card that I don&#8217;t recognise. How can I see what it is for?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>You can see your payment history at <a href=\"https:\/\/autopay.io\/\">autopay.io<\/a> or in the <strong><em>Autopay \u2013 Park &amp; Charge<\/em><\/strong> app.<\/p>\n<ul>\n<li>Select Receipts to see all your charges.<\/li>\n<li>Check your vehicles, so that no old or sold vehicles are still on your profile.<\/li>\n<\/ul>\n<p class=\"pm-faq__note\"><strong>Please note!<\/strong> You are responsible for keeping your vehicles up to date.<\/p>\n<p>Does everything look correct, but you still don&#8217;t recognise the charge? Contact customer service and we will help you.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"registrera-betalkort\">\n<h3><button class=\"pm-faq__q\" type=\"button\">How do I register my payment card on my Autopay account?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>You can register your payment card at <a href=\"https:\/\/autopay.io\/\">autopay.io<\/a> or in the <strong><em>Autopay \u2013 Park &amp; Charge<\/em><\/strong> app.<\/p>\n<ol>\n<li>Log in to your account.<\/li>\n<li>Go to Payment cards in the menu. In the app, Payment cards is found under Profile.<\/li>\n<li>Add your payment card and save.<\/li>\n<\/ol>\n<p class=\"pm-faq__note\"><strong>Important!<\/strong> Your card must be enabled for online and international purchases, because payments are handled through an international payment provider.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"avgift-visas-inte\">\n<h3><button class=\"pm-faq__q\" type=\"button\">My fee doesn&#8217;t show up when I try to pay afterwards at autopay.io. What should I do?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>You can pay the parking fee at autopay.io for up to 48 hours after you have left the parking facility.<\/p>\n<p>After 48 hours, the fee is removed from there and an invoice is automatically sent to the vehicle owner.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"pm-faq__item\" id=\"vem-far-fakturan\">\n<h3><button class=\"pm-faq__q\" type=\"button\">Who receives the invoice, and why is it sent?<\/button><\/h3>\n<div class=\"pm-faq__a\">\n<p>The invoice is sent to the vehicle owner. An invoice is sent when:<\/p>\n<ul>\n<li>no payment was registered at the time of parking<\/li>\n<li>your payment card could not be charged<\/li>\n<li>you did not have an active agreement or a valid permit<\/li>\n<li>you drove into an Autopay facility without the payment being completed<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n<\/section>\n\n<!-- ===== TOPIC: AUTOPAY (hidden until questions are added) ===== -->\n<section class=\"pm-faq__cat\" id=\"autopay\" data-name=\"Autopay\" data-icon=\"autopay\">\n<div class=\"pm-faq__cat-head\">\n<h2>Questions about Autopay<\/h2>\n<p>[Short introduction to the topic]<\/p>\n<\/div>\n<!-- Add questions here -->\n<\/section>\n\n<!-- ===== TOPIC: RENT A PARKING SPACE (hidden until questions are added) ===== -->\n<section class=\"pm-faq__cat\" id=\"hyra-p-plats\" data-name=\"Rent a parking space\" data-icon=\"hyra\">\n<div class=\"pm-faq__cat-head\">\n<h2>Questions about renting a parking space<\/h2>\n<p>[Short introduction to the topic]<\/p>\n<\/div>\n<!-- Add questions here -->\n<\/section>\n\n<!-- ===== TOPIC: ACCOUNT & LOGIN (hidden until questions are added) ===== -->\n<section class=\"pm-faq__cat\" id=\"konto\" data-name=\"Account &amp; login\" data-icon=\"konto\">\n<div class=\"pm-faq__cat-head\">\n<h2>Questions about your account and login<\/h2>\n<p>[Short introduction to the topic]<\/p>\n<\/div>\n<!-- Add questions here -->\n<\/section>\n\n\n<div class=\"pm-faq__contact\">\n<div><strong>Didn&#8217;t find the answer?<\/strong><span>Contact Parkman&#8217;s customer service and we will help you.<\/span><\/div>\n<a class=\"pm-faq__btn\" href=\"https:\/\/parkman.nu\/en\/contact-2\/\">Contact customer service<\/a>\n<\/div>\n<\/div>\n<\/div>\n\n<script>\n(function(){\nvar root=document.getElementById('pm-faq');if(!root)return;\nvar icons={\nladdning:'<path d=\"M13 2L4 14h7l-1 8 9-12h-7z\"\/>',\nparkering:'<rect x=\"3\" y=\"3\" width=\"18\" height=\"18\" rx=\"3\"\/><path d=\"M9 17V7h4a3 3 0 0 1 0 6H9\"\/>',\nbetalning:'<rect x=\"2\" y=\"5\" width=\"20\" height=\"14\" rx=\"2\"\/><path d=\"M2 10h20\"\/>',\nhyra:'<path d=\"M3 11l9-7 9 7v9a1 1 0 0 1-1 1H4a1 1 0 0 1-1-1z\"\/><path d=\"M9 21v-6h6v6\"\/>',\nkonto:'<circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21a8 8 0 0 1 16 0\"\/>',\nbesok:'<circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M12 7v5l3 2\"\/>',\navtal:'<path d=\"M14 3H6a1 1 0 0 0-1 1v16a1 1 0 0 0 1 1h12a1 1 0 0 0 1-1V8z\"\/><path d=\"M14 3v5h5\"\/><path d=\"M9 13h6M9 17h4\"\/>',\nautopay:'<path d=\"M5 17h14v-5l-2-5H7l-2 5z\"\/><circle cx=\"8\" cy=\"17\" r=\"1.6\"\/><circle cx=\"16\" cy=\"17\" r=\"1.6\"\/>'\n};\nvar chevron='<svg width=\"22\" height=\"22\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#9a5200\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>';\nvar showEmpty=root.getAttribute('data-show-empty')==='true';\nvar cats=[].slice.call(root.querySelectorAll('.pm-faq__cat')).filter(function(c){\nif(!c.querySelector('.pm-faq__item')){\nif(!showEmpty){c.parentNode.removeChild(c);return false;}\nvar m=document.createElement('div');m.className='pm-faq__empty';m.textContent='Questions about this topic are coming soon. 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Choose a topic below to quickly find what you are looking for. If you can&#8217;t find the answer, you are always welcome to contact our customer service. Questions about charging Having trouble with a charger [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5799","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Parkman<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/parkman.nu\/en\/faq-3\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Parkman\" \/>\n<meta property=\"og:description\" content=\"Frequently asked questions Here you will find answers to the most common questions about charging, visitor parking, agreements and payment. 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